Gemma Blackwood runs Serenity Beauty in Cardiff. She shares a cautionary tale from spring.
What happened with your Easter collection?
I found a new supplier offering pastel gel polishes at half the usual cost. The colours were perfect for spring promotions. I did not request safety data sheets or test them myself. Within a week of using them, six clients developed severe reactions. Swelling, burning, blistered nail beds.
What were the consequences?
Four clients needed prescription treatment from their doctors. Two threatened legal action. My insurance covered medical costs, but my premiums increased by £840 annually. I had to contact every client who had used those polishes. We removed them all and deep-cleaned our stations. The reputation damage was worse than the financial cost.
What does your vetting process look like now?
Every new product gets tested on myself and two staff members for 14 days before client use. I verify all safety certifications and only purchase from established UK or EU suppliers with proper documentation. Cheap supplies are never worth the risk. I also photograph every product label and batch number now for insurance purposes.